What To Expect‎ > ‎


All patients receiving services at a University of Michigan Hospital or Health Center must register prior to seeing a physician.

Upon registration, the patient will be given a medical record number that serves as permanent identification. In addition, registration staff will collect the following information: the patient’s address; employer (if applicable); next-of-kin; billing and insurance information; and referring and family physician information. This information is entered into a computer file that serves as the patient’s registration record. It’s a good idea to arrive 15 minutes prior to the scheduled appointment time to complete this process.

A patient may be called three days before an appointment to pre-register on the phone, rather than doing so the day of the scheduled appointment. If you are pre-registered, you do not need to go through the process on the day of your visit. or more information, contact the UMHS Registration and Insurance Verification office toll-free at 866-452-9896 or locally at 734-936-4990, 8 a.m. to 9 p.m., Monday through Friday, and 8 a.m. to noon, Saturday.

Direct questions to 734-936-4990

Cancelling / Rescheduling

Please call us (734-764-0579) within 24 hours of an appointment if you must cancel or reschedule so that we may give your appointment to another patient.

Useful Phone Numbers

Guest Assistance Program: 
800-888-9825 or 734-764-6893
Mott Children’s Hospital Clinic Directory/Information: 734-936-4000
Mott Community Relations: 
UMHS Registration and Insurance Verification: 
866-452-9896 or 734-936-4990